Privacy Policy
At Mr Lens (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information in accordance with applicable laws in Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and platforms.
By using our services, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We may collect personal information from you through various channels, including but not limited to:
- Account registration on our website
- Placing an order (online or offline)
- Contacting our customer service
- Participating in promotions, campaigns, or events
- Subscribing to marketing communications
- Interacting with our website (e.g. browsing behavior, cookies)
- Use of features such as virtual try-on (where applicable and with consent)
2. Types of Information We Collect
Depending on your interaction with us, we may collect the following:
Personal Information
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (e.g. credit/debit card information)
Optional Information
- Gender
- Year of birth
- Product preferences and interests
Providing optional information is voluntary and helps us improve your experience.
Non-Personal Information
- IP address
- Browser type and version
- Device information
- Website usage and browsing behavior
3. How We Use Your Information
We use your information for purposes including:
- Processing and fulfilling orders
- Communicating order updates, delivery status, and customer support responses
- Personalizing your shopping experience
- Improving our website, products, and services
- Sending marketing communications, promotions, and updates (you may opt out anytime)
- Preventing fraud and ensuring transaction security
- Conducting internal analysis and business improvements
By providing your information, you consent to such use as described in this policy.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functions (e.g. shopping cart)
- Recognize returning users
- Analyze website traffic and usage patterns
- Improve user experience and marketing effectiveness
You may disable cookies through your browser settings. However, doing so may limit certain website functionalities.
We may also work with third-party service providers (e.g. analytics and advertising partners) who use tracking technologies to deliver relevant advertisements. These providers collect non-personally identifiable information only.
5. Disclosure of Information
We do not sell or rent your personal information to third parties.
However, we may disclose your information under the following circumstances:
Service Providers
We may share necessary information with trusted third parties for:
- Payment processing
- Order fulfillment and delivery
- Fraud prevention
- Marketing and analytics
These parties are only authorized to use your data for specified purposes.
Legal & Protection
We may disclose your information if required to:
- Comply with applicable laws or legal processes
- Respond to lawful requests by authorities
- Protect the rights, property, or safety of Mr Lens, our customers, or others
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business. Continued use of our services constitutes your acceptance of such transfer.
6. Data Storage & Security
Your personal information is stored and processed in Malaysia or other secure locations as necessary.
We implement industry-standard security measures, including:
- SSL (Secure Socket Layer) encryption
- Secure payment processing systems
- Restricted access to personal data
While we take reasonable precautions, Mr Lens shall not be held liable for any unauthorized access, data breach, or loss beyond our reasonable control.
7. Access, Correction & Data Rights
You may request to:
- Access your personal data
- Update or correct your information
- Withdraw consent (subject to legal or contractual limitations)
Requests can be made through our customer service channels. We reserve the right to verify your identity before processing any request.
8. Marketing & Communications
By providing your contact details, you agree to receive communications from us, including promotions and updates.
You may opt out at any time by:
- Clicking the “unsubscribe” link in emails
- Contacting our customer service
Please note that processing opt-out requests may take several working days.
9. Children’s Privacy
Our services are not intended for individuals under the age of 14. We do not knowingly collect personal information from minors without parental or guardian consent.
10. Limitation of Liability (Important)
By using our website and services, you acknowledge and agree that:
- All information is provided voluntarily at your own risk
- Mr Lens shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use of our website or services
- Data breaches beyond our control
- Third-party actions or service providers
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact our customer service team.